Your privacy is our priority. This policy explains how we collect, use, and protect your data.

The Life Support ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Hospital Management Software (Patient App, Doctor App, Ambulance App). We comply with applicable data protection laws including GDPR, CCPA, HIPAA, and India's IT Act, as applicable.

For Patients: Full name, DOB, gender, contact, emergency info, medical history, medications, insurance, payment, location.

For Doctors: Name, license, qualifications, specialization, practice address, fees, payment details.

For Ambulance Providers: Organization, vehicle registration, GPS tracking, driver details, service area.

Automatically: Device info, usage data, location (GPS/WiFi), log data, cookies.

• Facilitate appointments, bed & ambulance bookings, real-time tracking.
• Process payments, send confirmations & reminders.
• Improve services, personalize experience, develop features.
• Legal compliance, fraud prevention, security.

We process data based on consent, contractual necessity, legal obligation, and legitimate interests that do not override your rights.

With Healthcare Providers: Doctors (medical history, contact), Hospitals (bed bookings), Ambulance providers (location, emergency info).

Service Providers: Payment processors, cloud hosting, SMS/email, analytics.

Legal & Business: Law enforcement if required, business transfers (merger/acquisition).

Patient medical records: 5–10 years (legal). User accounts: until deletion. Booking records: 3–5 years. Log data: 1 year.

We use essential, performance, functional, and marketing cookies (with consent). Manage preferences in browser settings.

• Encryption (SSL/TLS), encrypted storage, access controls, 24/7 monitoring, backups.
• Staff training, vendor assessment, regular audits & penetration testing.
• In case of breach: investigate, notify users & authorities, implement safeguards.

Data may be transferred with appropriate safeguards (Standard Contractual Clauses). Platform not for children under 13; for 13–18 require parental consent. Third-party links not covered; review their policies. We may update this policy; you will be notified via email or in-app.

User-generated content: publicly visible; avoid sharing sensitive info. Do Not Track: we do not respond to DNT signals. California (CCPA/CPRA): right to know, delete, opt-out, non-discrimination. GDPR (EU): right to lodge complaint, DPO contact. HIPAA: BAAs, PHI controls.

We use algorithms for doctor matching, emergency prioritization, route optimization. You may request human intervention. Special categories (health, biometric) require explicit consent.

We notify affected users and authorities within 72 hours of a data breach. By using The Life Support, you acknowledge that you have read and understood this Privacy Policy.

Patients: Medical info shared on need-to-know basis; emergency access; appointment confidentiality. Doctors: Patient data for treatment only; maintain confidentiality; practice info public. Ambulance Providers: GPS data for tracking & improvement; follow safety protocols; incident reports may be required.